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Close-up of a person holding a credit card while shopping online using a laptop at home.

Powerful Remote Support for eCommerce Brands

Boost your customer satisfaction and store ratings with our dedicated live chat, email, and order support services—customised for online sellers across Shopee, Lazada, and more.

Let’s Get You Covered

Why Choose ECOMCARE?

Your Trusted Partner
for Scalable eCommerce Support

Discover how outsourcing your customer support to us can enhance operational efficiency, improve customer satisfaction, and allow you to prioritize your core business functions.

Expert Support Team

Our dedicated agents handle all inquiries with professionalism and speed. Whether it’s a simple question or a complex issue, we’ve got your customers covered 24/7.

Tailored Solutions

No one-size-fits-all here. We offer personalised support setups that seamlessly match your existing systems and workflows.

Our Offerings

Comprehensive Customer Support Services

Explore our full range of services, from live chat and email handling to order tracking and complaint resolution, all designed to elevate your eCommerce customer experience.

Live Chat

Instantly connect with customers using our 24/7 live chat support—friendly, fast, and always on.

Email Support

Keep your buyers happy with timely, well-crafted email responses handled by our experienced support agents.

Order Tracking

Send real-time order updates and shipment details directly to your customers, keeping them informed every step of the way.

About Us

Your Reliable Partner in eCommerce Growth

At ECOMCARE, we specialise in helping eCommerce brands succeed through tailored customer support services. From order updates to complaint handling, we take care of your customers so you can focus on scaling your business.

Streamlined Process for Exceptional Customer Support

Initial Consultation

We start by understanding your support challenges and business goals, so we can customise the best-fit solution for your needs.

Service Integration

Our team works closely with your platform setup to ensure smooth onboarding and seamless integration with your eCommerce tools.

Ongoing Support

We provide daily updates, continuous monitoring, and on-demand support—keeping your customer service running smoothly without interruptions.

Client Feedback

What Our Clients Say

As a small business selling on Lazada and Shopify, I used to handle all support myself — very tiring. ECOMCARE came in and took care of everything. Their team is professional and reliable, and now I can finally focus on growing the shop.

Raymond Tan

We’ve been using ECOMCARE for our Qoo10 store’s customer service and return processing. Communication is always smooth, and they understand what local sellers need. Great partner for anyone in eCommerce.

Michelle Yeo

Very impressed with the service from ECOMCARE. They helped us handle Shopee chat and email replies during our peak sale period — super responsive and efficient. Got fewer complaints and even saw better reviews from customers. Highly recommend.

Sarah Lim

Get Started

Let Us Handle Your Customer Support
So You Can Focus on Growing

Looking to reduce workload and improve customer satisfaction? Our local support team is ready to assist. Reach out now to see how ECOMCARE can support your Shopee, Lazada, or Shopify store.

Let’s Chat