About ECOMCARE

Discover how ECOMCARE helps online sellers stay ahead by delivering reliable, remote customer support — so you can grow confidently, knowing your buyers are well taken care of.

Who We Are

Your Trusted Partner in eCommerce Customer Support

ECOMCARE is a Singapore-based service provider offering remote customer support made just for eCommerce brands. We help online sellers across platforms like Shopee, Lazada, and Shopify handle buyer messages, complaints, and order updates — all without needing to hire in-house staff.

From live chat and email to return handling, we’re here to help you give fast, friendly service that keeps your store reviews high and your customers happy.

Our Commitment

Supporting eCommerce Brands
with Heart and Efficiency

At ECOMCARE, our mission is to provide seamless customer support solutions that empower eCommerce brands to thrive while maintaining the highest levels of customer satisfaction.

Customer-Centric Focus

We always put your customers first — quick responses, friendly service, and a great experience that keeps them coming back.

Quality Assurance

We make sure your brand stays reliable with timely support and clear complaint handling. Your reputation is our priority.

Scalable Solutions

Whether you’re just starting or scaling up, our flexible support grows with you — without ever sacrificing quality.

Why Choose ECOMCARE?

Unlock Your eCommerce Potential with Our Services

Discover how outsourcing your customer support to us can enhance operational efficiency, improve customer satisfaction, and allow you to prioritize your core business functions.

Expert Support Team

Our experienced agents provide professional support 24/7, managing all customer inquiries with utmost care and efficiency. Enhance your brand’s reputation with our knowledgeable support team.

Tailored Solutions

Our dedicated team possesses deep knowledge of eCommerce platforms, ensuring expert handling of customer inquiries. Experience responsive, personalized service that elevates your brand’s reputation.

Tech-Ready Integration

Our team is familiar with tools like Shopify, Lazada Seller Centre, and Zendesk. We integrate smoothly with your systems to keep operations hassle-free and efficient.

Get Started

Let Us Handle Your Customer Support
So You Can Focus on Growing

Looking to reduce workload and improve customer satisfaction? Our local support team is ready to assist. Reach out now to see how ECOMCARE can support your Shopee, Lazada, or Shopify store.

Let’s Chat