Expert Support

Simplify your eCommerce support with our professional remote team — helping you enhance buyer satisfaction while staying focused on growth.

Our Services

Comprehensive Customer Support Solutions

Explore our range of specialized services designed to elevate your eCommerce customer experience and drive business growth.

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Live Chat

Chat with your buyers in real time using our 24/7 live chat support — fast, friendly, and always on.

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Email Support

Let us handle all your customer emails with quick and professional replies that reflect your brand.

Order Tracking

Keep your buyers updated with real-time tracking updates for every order, across all major platforms.

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Returns & Refunds

We handle return requests and refund queries smoothly, so your customers stay happy without hassle.

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Complaint Resolution

Got a tough customer? We’ll step in to resolve complaints quickly and maintain your store’s good reputation.

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Feedback Management

We collect and review customer feedback to help you improve products, services, and buyer satisfaction.

Customer Support, ECOMCARE

Frequently Asked Questions

Discover key information about our remote customer support services for eCommerce brands, designed to enhance your business operations and customer satisfaction.

What services does ECOMCARE offer?

ECOMCARE offers full customer support services for online sellers — including live chat, email replies, order tracking updates, return handling, and complaint resolution. We work with eCommerce brands to improve buyer satisfaction and keep operations running smoothly.

How does ECOMCARE improve buyer satisfaction?

We respond quickly, resolve issues politely, and keep buyers informed — which helps boost store ratings and encourages repeat customers.

Do I need an in-house team?

Nope! Our remote team handles everything for you, saving cost and time.

Is ECOMCARE suitable for all platforms?

Yes! Our support team is trained to handle customer service for Shopee, Lazada, Qoo10, Shopify, and more. We tailor our support to suit the features and workflows of each platform, so everything runs smoothly for your store.

How can I get started with ECOMCARE?

Just drop us a message through our contact form or email. We’ll guide you through a short setup and start supporting your store fast.

What makes ECOMCARE different?

We’re based in Singapore, familiar with local buyer habits, and trained in eCommerce platform support — giving you reliable, localised service.

Get Started

Let Us Handle Your Customer Support
So You Can Focus on Growing

Looking to reduce workload and improve customer satisfaction? Our local support team is ready to assist. Reach out now to see how ECOMCARE can support your Shopee, Lazada, or Shopify store.

Let’s Chat